Refund and Returns Policy

At TechCareHub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read the following Returns & Refund Policy carefully before requesting a return or refund.

1. 40-Day Return Policy

We offer a 40-day return policy for eligible products. You have 40 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused or in the same condition that you received it.
Be returned with its original packaging, accessories, manuals, and any free gifts included with the purchase.
Be accompanied by proof of purchase (order number or receipt).
Not show signs of accidental damage, misuse, or unauthorized modification.

Certain items may not be eligible for return for hygiene, safety, or customization reasons.

2. Contact Us Before Returning

Please do not send any item back without contacting us first.

To initiate a return, please contact us at:

Email: info@techcarehub.co.uk

Our team will provide return instructions and, where applicable, a Return Authorization before the item is sent back.

3. Return Address

Returns should only be sent after approval to:

TechCareHub
M4 Service Eastbound
North Hyde Lane
Hounslow
United Kingdom
TW5 9NA

Unauthorized returns may experience delays or may not be accepted.

4. Non-Returnable Items

The following items are generally not eligible for return unless they are faulty or required by applicable consumer law:

Gift cards or vouchers
Digital products or downloadable software
Customized or special-order products
Products damaged due to misuse or accidental damage
Items returned incomplete or without original accessories
Products showing signs of physical abuse or unauthorized repair

5. Faulty or Incorrect Items

If you receive:

The wrong product,
A damaged item,
A defective product,

please contact us within a reasonable time after delivery by emailing info@techcarehub.co.uk.

Where appropriate, we will arrange a replacement, repair, or refund in accordance with your statutory rights.

Photographs or videos may be requested to assist with the claim.

6. Repair Service Policy

Our technicians take great care when repairing devices. However, customers should understand the following:

Before Repair

Customers are responsible for:

Backing up all personal data before submitting a device.
Removing passwords or providing access where necessary for testing.
Removing SIM cards and memory cards unless otherwise instructed.

TechCareHub is not responsible for loss of data during the repair process.

Repair Warranty

Where applicable, repairs may include a limited warranty covering defects in workmanship or replacement parts supplied by TechCareHub.

The warranty does not cover:

Physical damage after repair
Liquid or water damage
Accidental damage
Software issues caused by third-party applications
Customer misuse
Unauthorized repairs or modifications by another party

Repairs That Cannot Be Completed

In some cases, devices may have hidden or additional faults discovered during diagnosis.

If further work is required, we will contact you before proceeding whenever reasonably possible.

If a repair cannot be completed due to underlying hardware failure or previous damage, diagnostic or labor charges may still apply where communicated in advance.

7. Returns for Repaired Devices

If a repaired device develops the same fault covered under our repair warranty, we may inspect the device and, where appropriate:

Re-perform the repair,
Replace the defective part, or
Provide another suitable remedy.

Refunds for completed repair services are generally not available simply because the customer changes their mind after the repair has been successfully carried out.

8. Refund Conditions

Once your returned item is received and inspected, we will notify you regarding the outcome of your refund request.

If approved, refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider but typically take 5–10 business days after approval.

Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

9. Partial Refunds

A partial refund may apply where:

Items are returned incomplete.
Packaging or accessories are missing.
Products show signs of use beyond what is necessary to inspect them.
Damage has occurred due to improper handling by the customer.

10. Exchanges

If you wish to exchange an item for a different model, size, or color, please contact us first.

Exchanges are subject to stock availability.

11. Return Shipping

Unless the item is faulty or supplied incorrectly by TechCareHub, customers are responsible for return shipping costs.

We recommend using a tracked and insured delivery service, as TechCareHub cannot be responsible for items lost or damaged during return transit.

12. Statutory Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection laws.

13. Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us:

TechCareHub