Who We Are

Welcome to TechCareHub. Our website is available at https://techcarehub.co.uk/. We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection laws.

Information We Collect

When you use our website, we may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping information
  • Information submitted through contact forms or repair requests

We may also automatically collect technical information such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of your visit

This information helps us improve our website, provide better services, and maintain security.

Comments

If comments are enabled on our website, when visitors leave comments we collect the information shown in the comment form, along with the visitor’s IP address and browser information to help detect spam and prevent abuse.

Approved comments may display the name and profile information provided by the user.

Media Uploads

If you upload images or files to our website, please avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract metadata from publicly available images.

Cookies

Our website uses cookies to improve your browsing experience and provide essential website functionality.

Cookies may be used to:

  • Remember your preferences
  • Keep you logged into your account
  • Store shopping cart information
  • Improve website performance
  • Analyze website traffic
  • Enhance security

You can disable cookies through your browser settings, although some website features may not function properly.

Third-Party Content

Our website may contain embedded content such as videos, maps, social media posts, or other materials from third-party websites.

These third-party services may collect data about you, use cookies, and monitor your interaction according to their own privacy policies. We encourage you to review their respective privacy policies before using their services.

How We Use Your Information

We use your information to:

  • Process orders and repair requests
  • Respond to inquiries
  • Provide customer support
  • Improve our products and services
  • Send order updates and service notifications
  • Prevent fraud and maintain website security
  • Comply with legal obligations

We do not sell your personal information to third parties.

Sharing Your Information

We may share your information only when necessary with:

  • Payment processors
  • Delivery and courier companies
  • IT service providers
  • Website hosting providers
  • Legal or regulatory authorities where required by law

All third parties are expected to handle your information securely and only for legitimate business purposes.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

Comments and related metadata may be retained indefinitely to facilitate future moderation and discussion.

Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing activities
  • Request a copy of your personal data where applicable

Some information may be retained where required for legal, administrative, or security purposes.

Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure.

Spam Detection

Comments and certain submissions may be processed through automated spam detection services to protect our website and users.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact information provided on Tech Care Hub or via our website: https://techcarehub.co.uk/